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Payments and security

All direct payment gateways adhere to the standards established by PCI-DSS and generated by the PCI Security Standards Councils, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here .

For more information, you can also read the KIKAO Terms of Use.

We accept payments from major credit card companies like Visa, Mastercard and American Express.

Shipping & Delivery

Domestic shipping may take up to 5 business days. Foreign shipping may take up to 14 business days. Due to global supply chain challenges, shipping times may be longer than usual.

Shipping rates may vary depending on your region and are calculated at checkout.

Yes, we offer free shipping on large domestic orders. Check the cart to see the current offer on free delivery (over 40 euro).

Yes, we ship our products all over the world. Please note that free shipping is not applicable for international orders and shipping rates may vary depending on your region.

We ship throughout France and the different countries of the European Union.

Returns and Refunds

Yes, we offer full and partial refunds. Please inquire for more information on our refund policy.

How long after completing a purchase can I request a refund?

In case the product and packaging are unopened and undamaged, you are entitled to a full refund. In case the packaging has been opened and the product has been used, you are entitled to a partial refund. In the event that a product has been damaged and the damage is not covered by your warranty, you are not eligible for a refund. Please review our terms of service to see if you are eligible for a refund.

When an order does not include free shipping, all shipping costs (including return shipping) are the responsibility of the customer.

When an order includes free delivery, only the return costs are the responsibility of the customer.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.